SAVE 10% ON NEATGOODS BUNDLES -- IDEAL FOR WORK, SCHOOL & ON-THE-GO!



Frequently Asked Questions

GENERAL

CAN YOU TELL ME MORE ABOUT NEATGOODS?

NEATGOODS, LLC. is a growing, woman-owned, entrepreneurial company aiming to provide an aspirational brand of everyday products for a discerning, mature, and sophisticated consumer. We focus on developing innovative solutions for everyday needs and believe that exceptional design should be inherent in everything we do. We launched our company with NEATsheets, a better functioning and more attractive solution to napkins, clothing protectors, and bibs. Recently, we added NEATwipes, a line of biodegradable, lavender-scented, hand sanitizing wipes that kills 99.9% of germs. As we grow our family-owned business, we will continue to focus on innovative and exceptional everyday solutions in our mission to offer our customers better...not more. Our products are currently being sold in the U.S., Canada, Mexico, and Japan. To learn more, go to myNEATGOODS.com.

HOW CAN I LEARN MORE ABOUT NEATGOODS?

The best way is to join our mailing list to get notified about product launches, special offers, and company news. Also, we encourage you to check our blog and to follow us on Facebook, Instagram, and LinkedIn.

WHO SHOULD I CONTACT IF I HAVE FURTHER QUESTIONS?

Please contact hello@myneatgoods.com or call us at 612-770-9241 if you have any questions. If you reach us after hours, please leave a message and we will do our best to get back to you within 24 hours.

WHERE CAN I BUY YOUR PRODUCTS?

At this time, our products are available on myNEATGOODS.com, Amazon, and Walmart.com. If there is an e-commerce site or retailer that you think should sell our products, please let us know at hello@myneatgoods.com or call 612-770-9241.

WHAT PARTNERSHIPS OR CERTIFICATIONS DOES NEATGOODS HAVE?

NEATGOODS is certified as a women-owned business enterprise through the Women's Business Enterprise National Council (WBENC). To learn more, please read our blog post with more details.

We are also proud to partner with both 1% for the Planet and The Leaping Bunny Program.

Since 2017, NEATGOODS has partnered with 1% for the Planet to give one percent of our gross sales to approved nonprofit partners through a variety of support. 1% for the Planet's mission is "to bring dollars and doers together to accelerate smart environmental giving." To learn more about our partnership, please check out the following blog post.

NEATGOODS’ association with The Leaping Bunny Program certifies that neither our products nor any of our ingredients are ever tested on animals. To learn more about our commitment, please check out the following blog post.

ORDERS, BILLING & SHIPPING

WHAT CREDIT CARDS DO YOU ACCEPT?

We are able to accept VISA, American Express, MasterCard, JCB, Diners Club and Discover debit and credit cards.

WHAT OTHER FORMS OF PAYMENT CAN YOU ACCEPT?

We can also accept Apple Pay, Google Pay, and Shop Pay.

WHERE DO YOU SHIP TO?

We ship to all 50 States and Puerto Rico.

HOW LONG DOES SHIPPING TAKE?

Shipping time takes 4-6 business days. Most orders are shipped via UPS. In case of destinations not served by UPS, alternate carries like FedEx and DHL are used.

IS THERE A SHIPPING FEE?

All orders come with free shipping.

HOW DO YOU CALCULATE SALES TAX FOR WEB ORDERS?

Sales tax will be calculated on all packages shipped within Minnesota. Sales tax will not be collected on out-of-state packages.

CAN I CHANGE MY ORDER?

We will be happy to make changes to your order as long as it has not been shipped. Please contact us at hello@myneatgoods.com or call 612-770-9241.

WHAT IS YOUR RETURN POLICY?

We have a 100% satisfaction guarantee on all of our products. If we can make your experience better, please contact us at hello@myneatgoods.com or call 612-770-9241 so we can help troubleshoot or issue a refund.

WHAT IF THE ITEM I WANT IS SOLD OUT?

If the item you want is sold out, please let us know at hello@myneatgoods.com. Unless it is an item that we are discontinuing, we will let you know when we expect to get it back in stock. We will also suggest an appropriate alternative so that you will not have to wait. Our goal is to accommodate your requests as best as possible.

NEATSHEETS

HOW DO NEATsheets WORK?

NEATsheets are the better solution to napkins, clothing protectors, and bibs. NEATsheets, which measure 22 inches long by 13 inches wide, have an absorbent front and repellent back which protects shirts, sweaters, pants, and other garments from food stains. Disposable, attractive, and sanitary, NEATsheets easily adhere to shirts and laps for a much more dignified appearance than napkins, clothing protectors, and bibs.

HOW DO NEATsheets WORK?

Using NEATsheets is a simple “1... 2... 3” process. Step One is opening the sheet. Step Two is removing the two adhesive tabs at the top of the sheet. And Step Three is pressing the NEATsheet to the shirt or lap. After using, dispose of the NEATsheet and get onto your next activity with no stains.

WHAT PACKAGE SIZES ARE NEATsheets AVAILABLE IN?

NEATsheets are available in a 20-count reclosable pouch, a 100-count box, and 400-count case. In addition, we do offer an 80-count variety pack which includes one 20-count reclosable pouch each of our four designs.

HOW ELSE CAN I USE NEATsheets?

NEATsheets are great to use during meal prep, as a placemat, to line a picnic basket, during activities such as arts and crafts, to cover a table if you are doing your nails, to cover a surface while changing a baby, and anytime you want to keep it NEAT.

ARE NEATsheets ABLE TO BE RECYCLED OR COMPOSTED?

NEATsheets are not able to recycled or composted at this time. We are working very hard to provide these benefits soon.

CAN I PLACE AN ORDER FOR CUSTOM-DESIGNED NEATsheets?

At this time, we can do custom designs if the order is for a minimum of 25,000 sheets (or greater).

NEATWIPES

WHAT ARE NEATwipes?

NEATwipes are a safe and soothing hand wipe experience. In addition to killing 99.9% of germs, NEATwipes are infused with Lavender essential oil, Glycerin, and Aloe Vera. NEATwipes also do not have benzalkonium chloride, parabens, or triclosan.

ARE NEATwipes FDA APPROVED?

YES. NEATwipes are approved by the Food & Drug Administration. NEATwipes’ National Drug Code number is 81339. In addition, NEATwipes are manufactured in the U.S.A.

CAN NEATwipes BE COMPOSTED?

YES. NEATwipes are 100% biodegradable and can be composted

WHAT PACKAGE SIZES ARE NEATwipes AVAILABLE IN?

NEATwipes are available in a 30-count pouch and a bag with 24-individually wrapped hand wipes.

WHAT IS THE SIZE OF A NEATwipe?

The size of a NEATwipe in a 30-count pouch measures 6 inches by 7.75 inches. The size of an individually wrapped NEATwipes measure 6 inches by 8 inches.

HAVE NEATwipes EVER BEEN TESTED ON ANIMALS?

No. In our pledge “to provide our customers better...not more”, we are proud to partner with The Leaping Bunny Program to certify that neither our products nor any of our ingredients are ever tested on animals.

SHIELD SHEETS

WHAT ARE SHIELD SHEETS?

Shield Sheets are a disposable face shield drape that offers added protection with face shields. Each Shield Sheets measures 11 inches wide by 9 inches long and have three easy-to-use adhesive tabs that adhere to face shields. Currently, Shield Sheets are available in white.

WHEN SHOULD I USE A SHIELD SHEET?

Shield Sheets should be used when facial expressions are part of the job or activity that you, co-workers, or peers may be involved with. Shield Sheets were developed in partnership with an education administrator who was seeking a better solution for her teachers and frontline workers. Other excellent uses for Shield Sheets can be for wait staff, caregivers, pediatric staff, flight attendants, doctors, and dentists.

WHAT PACKAGE SIZES ARE NEATsheets AVAILABLE IN?

Shield Sheets are available in an economical 500-count carton

CAN SHIELD SHEETS BE USED IN PLACE OF A FACE MASK?

Please always follow the Center for Disease Control and Prevention guidelines for Covid-19 and other diseases.

HOW CAN I ORDER SHIELD SHEETS?

Please contact hello@myneatgoods.com or call us at 612-770-9241 for more information and pricing details.